Before returning your Dilo equipment to us, we request that you inform us if the materials/substance you have been using in the equipment are hazardous.
The reason for this request of information is necessary for the safety of our technicians. They must have prior knowledge of what has been used so as they can apply the necessary procedures to carry out work safely on your device.
Before you return your equipment we would ask that you contact Dilo by completing the following form. Once this is done, you will receive a form from us stating a "return authorization"/RMA number.
Please attach this form to the device which you require to be returned to DILO
Please note, without a RMA-number, we would not be able to proceed with your device once received at our DILO site and this will cause delays. Furthermore, this number has to be on all documentation relevant to your device i.e. packing lists, purchase orders, etc...
We thank you in advance for your cooperation.
Please return to:
DILO Armaturen und Anlagen GmbH